GAUGING PATIENT SATISFACTION:
A study from Australia assessed satisfaction among maintenance patients receiving either methadone (78%) or buprenorphine (22%) maintenance. Extremely stringent limits on “take-homes” were the major cause of dissatisfaction. Only 41% knew the “complaint procedure” for clinic patients. The results are interesting, but what is perhaps most thought-provoking for providers in US and elsewhere is that the study was done. While some “programs” do study patient satisfaction, most don’t; significantly, this report is of a special investigational study, rather than the results of routine satisfaction monitoring procedures. Full report: Madden et al. Drug Alc Rev Nov. 2008, vol 27, 671-678.